Any claims for misprinted/damaged/defective items must be submitted within 30 days after the prodIf you or your customers notice an issue on the products or anything else on the order, please contact us at support@theprintful.com


Reasons for Returns

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Returned by Customer - We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges.


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